Soluna Health provides quality and comprehensive health care to a diverse age, ethnic, socioeconomic and educational group of people. The services we offer our clients include the following:
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• Pediatric Medicine (Pro Bono or Sliding Scale available**)
• Adult Medicine
• Geriatric Medicine (Pro Bono or Sliding Scale available**)
• Women’s Health and Gynecology
• Supplemental Prenatal, Post - Natal Care
• Dermatology
• Skin Care, Wraps and Scrubs*
• Laser Hair and Skin Treatments*
• Individual Adult and Pediatric and Family Counseling
• Eastern and Alternative Medicine
• Massage Therapy
• Educational, Physical Development, Health & Meditation Classes
• Home Visits for the Homebound (specifications apply )**
• Product Lines for Skin care*
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Caring for the Community
*Proceeds from these services benefit the health care and health education of under & non-insured pediatric patients and homebound patients.
please contact Dr. Shaikh at 415-332-2600 ext. 1# to learn more about:
~promoting these services*
~volunteer opportunities
~enrolling your children for pro bono or sliding scale health care & health education**
~Enrolling for Home visits**
(Specifications & Limited enrollment Apply)
Hours
Medical Services Monday through Thursday 8am-5pm. On call MD services available nights, weekends and holidays as well.
Psychotherapy, Spa Services, and classes: Monday through Saturday.
Acute appointments available Monday through Thursday on a first come first serve basis by calling 415-332-2600 at 8 am on the day of the desired appointment. Requests will be screened for urgency to best meet the needs of our community of patients; please have pertinent information ready (including credit card and health insurance) to secure appointments.
Holiday Hours : Closed New Years Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day and the day after Christmas. Between December 27- January 7 , acute appointments are available: call for details. If there is a life threatening emergency DIAL 911.
Numbers
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Scheduling for Dr. Shaikh including acute appts, Margaux Fuetsch
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(415) 332-2600 ext 0# |
| Naureen A. Shaikh, MD - non scheduling matters |
(415) 332-2600 ext 1# |
| Billing questions of Dr Shaikh’s Patients, Jean or Ria |
(415) 493-3350 |
| Aninha Livingston, Body Work |
(415) 458-8321 |
| Tanya Ali, PsyD Individual and Family Therapy |
(415) 260-3877 |
| Tamara Falvai, acupuncture and herbal medicine and nutrition |
(415) 289-0116 |
| Todd Taylor, pilates and yoga |
(415) 518-8633 |
| Vesna Vuksanovia, inutitive counseling and spiritual healer |
(415) 328-7430 |
| Linda Berry, Chiropractor |
(415) 847-3755 |
On-Call doctor Service (after hours, holidays, etc.)
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(415) 446-2652 |
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Resources
Mental Health Services, Individual and Family Counseling, Stress Management, a full spectrum of Massage Therapy, Acupuncture, Family Practice (ages seen: newborns through geriatrics) Educational Classes, Skin Therapies and Treatments including Laser Photo-facials and Rejuvenation, Removal of Hair, Superficial Blood Vessels and Pigmented Lesions.
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Making, cancelling and missed appointments.
Scheduling
Appointments for both locations can be made by calling our front desk at 415-332-2600, or by coming in and scheduling directly with our front desk staff. all appointments are held with credit card which will only be charged in the event of no show, less than 24 hours cancellation (may be left with answering service at 415-446-2652 after hours), or 15 minutes late to appointment.
Please note, insurances are billed for MD visits only. Please check with your insurance company before scheduling an appointment to avoid out of pocket expenses. It is the responsibility of each patient to know if a given MD or service is "in plan" and covered or not. Out of plan services or MD visits will be billed directly to the patient.
Arriving
Parking is available on site.
Please arrive 10 minutes before your appointment time and 15 minutes before your first visit to our office.
Please allow yourself more time if you have special needs or restraints.
When you arrive, please notify the front desk staff of your name and appointment time. Upon registration, any change in contact information must be given to the front desk staff and amended in your paper chart as well as in your computer chart. Please provide your copay to front desk staff; if you have forgotten your copay details please check your insurance card. Credit Cards are accepted. If you have a new insurance card, please offer your card for copying to our front desk staff. If you are having a non-MD visit your insurance card is not needed.
Two (2) forms are required of all patients and clients. We appreciate your cooperation in completing these forms once and then updating them as needed. One form is for general contact information. The other is a master consent to treat form and credit card information. Credit card information will only be used for no-show, less than 24h cancellation or greater than 15 minutes late to appointment, unless specified otherwise.
Cancelling
To cancel appointments for either location call our office as soon as possible (415) 332-2600. If it is after/before office hours, you can contact our on-call service by Dialing (415) 446-2652.
Appointments cancelled less than 24 hours will be charged in dollar amount equivalent to the scheduled time. ($30 for a 30 minute appointment for example.) Unless specified or provided otherwise, your credit card shall be charged.
Exceptions to the cancellation <24h charge are subject to the individual practitioner.
No-shows
Not showing up for an appointment shall result in a charge in dollar amount equivalent to the scheduled time. ($30 for a 30 minute appointment for example.) Unless specified or provided otherwise, your credit card shall be charged.
Exceptions to the cancellation <24h charge are subject to the individual practitioner.
Late arrivals
Arriving 15 minutes or more late for your appointment may result in a cancellation of your appointment and a charge in dollar amount equivalent to the scheduled time. ($30 for a 30 minute appointment for example.) Unless specified or provided otherwise, your credit card shall be charged.
Exceptions to the cancellation <24h charge are subject to the individual practitioner.
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Contacting the On – Call Physician
An on-call physician is available evenings, weekends and holidays. If you have a life-threatening emergency at any time, please call 911. If the even of a non-life threatening urgent condition that cannot wait to be addressed during business hours, please call (415) 446-2652 and ask to speak with the on-call physician.
Please have patient’s name, date of birth, number, drug allergies, medications, and pertinent information and history available. Please unblock your phone so the physician on call can call you back anonymously. If you have a need to re-contact the on-call physician, please follow the above.
For Pediatric patients after hours you can request from the on-call doctor that they make an appointment at the after hours pediatric clinic, near marin general hospital, open after hours weekdays and weekends. the on call doctor will call you back with a specific time to bring your child, thus sparing long emergency room waits.
Please DO NOT *69 the on call doctor.
Again please only use this pro bono service for conditions that are not life threatening and require 911 help and that cannot wait until regular business hours.
If you develop issues during the week, it is expected that you will contact the office for an appointment rather than postponing and then contacting the on-call doctor. Acute, same day appointments are available on a first come first serve bases by calling (415) 332-2600 ext 0# on the day of the desired appointment.
Prescriptions are not the responsibility of the on-call physicians; please see below “Refills” for more prescription information.
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Going to the Emergency Room
Your doctor and insurance companies advise you to call your doctor or the on-call doctor before you go to the emergency room. If it is a life-threatening emergency, first call 911, and then if possible call the on-call physician. It is advisable that in a non-life-threatening emergency that you contact your doctor or the on-call physician first, see above.
As with on-call physician services, the Emergency Room is not a service that should be used for routine issues that can be addressed during office hours by your doctor.
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Referrals/Consultation
If you have a non-PPO, non-Medicare insurance you are required to have a referral in order to see a specialist or consultant.
It is advisable regardless of your insurance to see your primary care doctor first.
Please be advised that ALL consultations or referrals require in-office evaluation by your doctor first. This practice both “good medicine” and likely to reduce unnecessary costs and procedures to you; also this is required and or advisable by insurance companies.
Exceptions may be routine and previously approved Ophthalmology or podiatry visits; however, it is the patients responsibility to first check with your insurance company if such visits are covered. To request These types of referrals please call 415-332-2600 ext 1#
All non-emergent referrals will require one week for processing.
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Labwork and Testing
All labwork and testing requires being seen first by your doctor unless otherwise specified by your doctor. You may find it helpful to keep a folder of health related documents at home to keep your lab slips and order requisitions. If you lose a requisition or order slip, please allow 2-4 business days for reprocessing before going for your labwork or test.
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Hospital Admissions
Soluna Health Physicians have privileges at Marin General Hospital. If you are admitted, the in-hospital or “hospitalist” physician will see you daily. This physician and your Soluna Health Physician will work together to coordinate the best care possible for you during your hospital admission.
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Confidentiality. What is HIPAA?
No entity other (excluding your insurance company etc) can access your records without your written consent. Special Consent forms are available at the office for your convenience. If you ever require your records be sent elsewhere, please fill out such a form prior to any processing. Again 2-4 business days are required for processing. We cannot send your records anywhere without your consent.
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Waiting Room Considerations
Unable to get a babysitter? We have on site services to watch your children while you are at your appointment.
If you feel you have a contagious condition or a condition that someone seated next to /across from you could catch from you, please notify our front desk staff who will then direct you to a private room as soon as possible. Registration can occur from a private room.
We appreciate your turning off your cell phones while in the office.
We appreciate your using low voices in the office
Many people are allergic to scents and perfumes/colognes; if you feel that you could affect those around you, please tell our front desk staff so they can direct you to a private room as soon as possible.
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Insurance
Most insurances are accepted by Soluna Health physicians (MD's). Please check with our front desk staff if you have any questions.
If you have changed to this office-please notify your insurance carrier of that change immediately; Soluna Health is not responsible for patient delay in doing so.
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Refills
Please allow 2-4 business days for processing of ANY prescription. Lost or stolen ,confiscated or pre-trip medications are no exception. Please leave patient's name, date of birth, medication to be refilled, directions per your Doctor's reccomendation, quantity to be refilled, pharmacy and call back number at 415-332-2600 ext 1#.
To avoid not having or running out of your medication PLEASE PLAN AHEAD. Any ongoing medication should be requested for refill the week PRIOR to running out. It is not the responsibility of the office or staff to remind you of when your prescriptions are due for refill; nor is it the office’s or office staff’s fault if you run out because you did not plan ahead.
If you are having difficulty remembering or handling your medications, please meet with your doctor to discuss what can be done to help.
Most all medications require routine office visits and / or lab work to be done BEFORE refills can be processed. Please be sure you understand what is required for every medication you take.
ANY NEW MEDICATIONS require an appointment with your doctor first, unless specified otherwise by your doctor.
Before prescriptions for narcotics, controlled or addictive medications (ie Ritalin, Percocet, Vicodin, Ativan etc) you MUST first be seen by the physician-no exceptions
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Billing
If you have questions regarding a health insurance related medical bill, kindly direct your call to our medical billing company: Marin Medical Practice Concepts: Jean 415-493-3342 or Ria 493-3350.
Please note that billing is not provided for the following fee for services: psychotherapy, spa treatments, laser treatments. Please direct management questions for these services to our manager's line at 415-332-2600 ext 1#.
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Getting involved with health care changes.
The health care system had changed and will continue to do so. To help ensure that the changes that occur are ones that you support, we encourage you to vote and be apart of health care decisions.
Sources for health care bills, issues and reforms are available in many places including:
www.aafp.org
www.ama.org
By working together we can help make the changes that are needed.
Every person counts.
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